phoneCall us on 03 5975 4847


Privacy Policy recognises and values the protection of your personal information.

 Petorium has implemented this privacy policy in order to reassure our customers about how Petorium will use their personal information.

1. What Information Do We Collect from our Customers?

When becoming a registered customer of Petorium, you may be asked to supply personal information such as your:
• name;
• address;
• telephone number; and
• e-mail address.

Petorium may also conduct surveys or market research and may seek information from you on a time to time basis. These surveys will provide Petorium with information that allows improvement in the types and quality of the products and service offered to you, and the manner in which those products and services are offered.

2. Personal Identification

Every time you use Petorium, information is collected by our service. Types of information include:
• The date and time of your visit to our website and program;
• Your IP address;
• The web pages you access; and
• The type of browser and operating system you are using.

The information that will be collected gives Petorium details about how the website will be used including the frequency and duration of visits, and which web pages you have accessed on our site. The information we collect will not personally identify the individual user.

We will not collect any personal information which may reveal racial or ethnic origin, political opinions, philosophical beliefs, trade union membership or details of health, disability, sexual activity or sexual orientation.

Personal Information via the Petorium Website

Most commercial websites use cookies. Cookies are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using this website easier by storing information about your preferences on this website. This allows the site to be tailored to you on any of your return visits. Cookies will not identify you personally. If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the site.

Your responsibilities

Petorium may provide you with a username and password  or allow you to select your own username and password to access the Petorium website. You are solely responsible for maintaining the security of your username and password at all times.

Your option not to provide your personal information

Giving your personal information to us is absolutely optional, however if you do not provide it we may not be able to contact you or give you access to certain benefits. Whenever it is optional for you to provide information, we will make this clear to you.

By providing your personal information you are deemed to have consented to the use and disclosure of that information as outlined in this privacy policy.

Petorium may run competitions or offer added benefits to you and we may ask you to provide us with your personal details for these purposes. Giving this information to us is absolutely optional, however if you do not provide it we may not be able to contact you or give you access to those benefits. Whenever it is optional for you to provide information, we will make this clear to you. Members have the right to opt out of these additional communications and can do so by requesting this in writing to Petorium.

3. Use and Disclosure of Information

Your personal information, including your e-mail address, will be used for two primary purposes. First it will be used to ensure the proper functioning of the Petorium website. Secondly, it will be used for marketing, planning, product development and research requirements of Petorium.

Specifically, Petorium will not use or disclose or permit the use or disclosure of personal information that could be used to identify an individual member in any circumstances except:

• to ensure the proper functioning of the Petorium website in relation to the member in question (for example, to confirm membership and acceptance of the Terms and Conditions, to seek the member's views on the operation of the Petorium Website in order to improve member service, and to communicate promotional offers and special events.
• to provide you with goods or services you order or other information you request.
• Petorium is required or authorised by law or if it is reasonably necessary to enforce the law or the information is necessary for the establishment, exercise or defence of a legal claim;
• there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; or
you have given express consent to Petorium for a particular purpose.

Petorium will never sell, distribute, rent, licence, disclose or reveal, share or pass the information onto any third parties, other than those who are contracted to Petorium to assist Petorium perform its business functions.
4. Terms of Use

We will take all reasonable steps to ensure that all information collected from you that we use or disclose is accurate, up to date, complete and stored in a secure environment accessed only by authorised Petorium personnel.

Please keep in mind that no information transmitted over the internet can be guaranteed to be 100% secure. We will endeavour to protect your personal information, however we can not ensure or warrant the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we will use our reasonable efforts to ensure its security.


Postage Within Australia:

Peninsula Pet Supplies ships products within Australia via

Australia Post's e-Parcel Service (signature on delivery required)
Peninsula Pet Supplies products are securely packed to minimisethe risk of any damage occurring to products whilst in transit ensuring that products arrive at their destination in the same condition as when they left.

Parcels are identified by a unique tracking number to allow us to ascertain the parcels where abouts should it become lost in the mail.
Due to our vast and varied product range, postage and handling rates are based on weight, and the parcel's destination.  This ensures that you pay freight according to what you are actually ordering.
Postage Overseas:

Peninsula Pet Supplies will also post to international destinations. All items are sent via

Australia Post's Registered Air Mail Service.
Due to our vast and varied product range, postage and handling rates are based on weight, and the parcel's destination.  This ensures that you pay freight according to what you are actually ordering.

International buyers please note: 

Some countries have import restrictions placed on pet supplies (in particular medications & pet food and treats).  If you are in doubt as to what products you can import into your country, it may be worthwhile to check with your local customs authority prior to placing your order.

Any taxes, levies or fees associated with your order being imported are solely your responsibility. 
Orders within a 15km radius will be delvered by are staff and will be FREE.

In the event that an item ordered cannot be supplied: We shall send you an e-mail notifying you that the product is out of stock and provide an ETA for delivery. A suitable alternative of the same value may be offered or we will credit your account using the same method by which payment was made.


We begin processing orders immediately after they are placed to provide you with the fastest and best service possible. If you decide to cancel your order, please email us This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Orders cancelled after they have already been processed and packed for shipment are subject to a 10% Cancellation Fee. Once an order has been shipped, it becomes a return order and you must obtain an RMA number prior to returning it to us.


Please chose carefully as we do not refund for a wrong decision or wrong choice. A refund, exchange or credit note can be offered only if the goods are returned faulty, wrongly described or different from a shown sample. Please choose carefully as you are not entitled to a refund if you simply change your mind, a credit note will be given.  Proof of purchase-retain your receipt for proof of purchase, without this we are unable to refund or exchange goods.
Postage and handling costs are notrefundable, and shipping and handling costs will be incurred in sending the exchanged item.

Please contact us prior to returning your item so that we can provide you with instructions on how to do so.

Legal and Terms of Service

1. Use of this web site and the sale of products is governed by the laws of Queensland and Australia.
2. By using this website or purchasing products from Petorium you submit to the laws of Queensland and Australia and agree that any dispute will be determined in accordance with and by the courts of Queensland and Australia.
3. Your use of this website and the purchase of products is governed by these terms of service and Our Guarantee.
4. Except as set out in these terms of service and Our Guarantee, we accept no liability for the contents of this website or any of the products sold. Our liability for any product which is defective or causes loss or damage of any kind is limited to the cost of the product or the provision of a replacement.
5. If you are located outside of Australia, it is your responsibility to ensure that your use of this website and the purchase of any products from us complies with the law where you are. We make no representation or warranty in this regard.
6. All prices are GST inclusive. If you live outside of Australia, all local taxes, customs duties and other government fees and charges imposed on any products you purchase or on your purchase are your responsibility.
7. By using this website and purchasing products from us, you agree that you are not doing so for the purposes of taking any legal action against us.
8. Prices are subject to change without notice.
9. Petorium is a trading name of Petorium Pty Ltd ABN 93 106 944 030 - An organisation dedicated to promoting affordable animal health care.

Please contact us if you do not understand these terms of service or want us to clarify something by sending us an email.


The content of the Petorium web site is provided for information purposes only. No claim is made as to the accuracy or authenticity of the content of the website.

Petorium does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided on this web site or incorporated into it by reference. The information on Petorium website is provided on the basis that all persons accessing the site undertake responsibility for assessing the relevance and accuracy of its content.

The information contained in the Petorium website is not to be displayed except in full screen format. No liability is accepted for any information or services which may appear in any other format. No responsibility is taken for any information or services which may appear on any linked websites.